Saflok Troubleshooting: Comprehensive and Detailed Guidance. This failure is usually that the iron bar between the front panel of the smart lock and the lock cylinder is not connected correctly; Problem analysis: The side trim panels are not in place. 2. Remote real-time support is a unique service that enables a Saflok technical specialist to resolve certain system issues by remotely logging-on to a customers system.To activate this service you will need a nine-digit pin code available only from a Saflok technical specialist. It is worth noting that if the current hotel locks often have the above problems, it is likely that your hotel lock has been used for too long and the internal parts have aged. Other most common hotel lock system problems: 2, Do hotel doors work when power is out? Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Before expiration, hotel key cards tend to get lost, so every year, hotels must get boxes of key cards that cost at least 11 cents each. Troubleshooting: Check whether the door pinch plate is in place, and reinstall and debug the side trim. If the guest would like to use SPA, you can additionally add . Check for other label errors by looking at error codes listed by your printer manufacturer (if applicable). 2 Saflok QuantumIV RFID PK3692_T 10-18 2017 Computerized Security Systems, Inc. All trademarks and registered trademarks are the property of their respective owners. dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Multihousing Solutions: A secure living experience for your residents, MT-QTM Lock Finish Application Definitions [April 2021], Saflok MT RFID Installation Instructions, Saflok MT RFID Door Prep Template 12-01-2020 | 65KB, Saflok MT RFID Door Prep Template 12-01-2020 | 73KB, 1" solid deadbolt (optional auto deadbolt), Staff monitoring - Keycard audits (RFID and smartcard), ANSI lock case with 1 " or 1" lock front mortise, Options: automatic deadbolt, door ajar, MKO, European lock case mortise (20 x 165 mm) with 20 x 233 mm lock front mortise, Messenger Ready - DAJ mortise (ANSI lock case), Standard (stand alone) inside escutcheon, Messenger Online - Lock controller board with Messenger capability, DAJ mortise (ANSI lock case), Inside escutcheon equipped with Messenger module, Certified to ANSI / BHMA A156.13 mortise locks (Grade 1), Certified to ANSI / BHMA A156.25 electrified locks (Grade 1), Meets UL 10C and UL 10B, on fire-rated door up to and including three hours, Outdoor side: -31F to 151F (-35C to 66C), 0% to 85% non-condensing humidity at 86F (30C), Lock programming and audit records are not erased during battery replacement, Operates with a completely sealed contactless reader (RFID only), Suitable for small to very large scale housing factilites, Easily replaces existing mechanical or electronic door locks, Access control for guest rooms, common areas, and back-of-the-house. . It is an angular interlocking trapezoidal rib profile, and can be roll-formed on site. CONTACTSales &Customer ServiceTechnical Support, dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Knowledgeable support staff and tools to answer your questions quickly and efficiently. It may be that the lock strike of the hotel door lock is not installed correctly, causing the latch bolt to fail to pop out or the latch bolt to be inflexible and unable to pop out. : Saflok . Saflok Door locks Manuals 4 Devices / 5 Documents Full list of Saflok Door locks Manuals Saflok Locks Manuals 2 Devices / 3 Documents Full list of Saflok Locks Manuals MT Series Dark Mahogany Hotel Door Lock, 90 Day Warranty. Add to Cart. 1) Make sure there is power to the encoder and the lights on the encoder are on. If the guest would like to use SPA, you canadditionally add access to it through the booking. The battery can be removed by gently prying it up with your fingers; however, if you have difficulty removing it, try using a small piece of paper between your fingertips and the end cap as leverage. Once this cap has been removed, there will be two screws securing an internal cover plate which should also be removed with either fingers or another small flat-head screwdriver used to pry off this plate while applying slight pressure towards yourself. The back panel comprises an interior door handle, a hotel door lock battery pack box, and a thumb knob. Firstly, you need to define them in Saflok and afterwards enter their code in field 'Common door codes' (5). The deadbolt is controlled by the thumb knob of the interior handle, and the handle on the front and back panels governs the lock latch bolt. Is there proper voltage at both ends of each wire in every circuit? The integration between Clock PMS+ and Saflok enables you to streamline your operations and save time for your employees due to the convenient function to issue and encode key-cards directly through Clock PMS+. That is, the guest card, floor card, and building card are used to open the door, the indicator light does not light, the motor does not sound, and the door does not open with two beeps; Troubleshooting: Replace the lock mortise; Hotel key cards problem 4: The master card and guest card cannot open the door, the indicator light is on, the motor sounds in the lock, and the hotel door lock handle is idling, Hotel key cards problem 5: The room number card setting is invalid. Republic Toll Free 1 (888) 751-9008Panama Toll Free 800-0191Uruguay Toll Free 000-401-903-57Mexico Toll free 800 099 0231Others +1 514 340 9025. All Rights Reserved. If you have 'common doors'which the guest can get or must have access to, you can enter their Saflok codesin theCommon door codes section (3)so you can easily select them in the Room settings (see below). Saflok Manuals and User Guides All-Guides Database contains 6 Saflok Manuals (6 Devices) for Free Downloading (PDF). This should reboot your lock and get everything working again. These tips will help you identify your specific problem and fix it. If you touch the emergency card, you need to re-swipe the emergency card to recover it; If the battery is dead and the voltage is insufficient, the motor cannot be reset, and a new battery can be replaced; If the motor fails, the engine needs to be replaced; if the line is broken due to installation problems, the wire must be replaced. Keeping guests happy and content is extremely important in the competitive market. Hotel door lock problem 2: the hotel door lock handle cannot be automatically returned. Hotel key cards problem 1: All hotel master cards and guest cards cannot open the door. Modified on: Mon, 19 Sep, 2022 at 10:40 AM. You will have to use mechanical keys to open the hotel door. Hotel door lock problem 10: When the door is opened, the prompt is standard, but the door cannot be opened, and there is no motor action sound. If you've completed the help list for common doors (3), you will be able to select the codes here, instead of typing them. Lock programmer-interrogator/emergency lock power supply lock battery override instructions for system 6000, All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and, intended for the sole use of the addressee(s) so named. Form: 5903024 Rev: C dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. A white paper addressing how the multihousing industry is impacted by advancements in mobile access technology. What should I do when the hotel key card is lost? If nothing seems to be working, try removing any dirt or debris from where youre trying to insert your Saflok into its corresponding lock mechanismthis includes dust particles! Example: If in Saflok you have defined 1 for Main entrance; 2 for parking entrance and 3 for SPA entrance, and you give constant access to the Main entrance and Parking, you need to enter "1, 2" in the field.This way, all guests staying in the room will have access to the following doors - Room, Main, Parking - at the very least. Nothing falls out into your hand(s). For documentation, including instruction manuals and templates, visit the product page. In this video we will go over how to transfer doors from the Dormakaba Community software to the Handheld HH6 programmer Problem analysis: The latch bolt of the lock mortise is damaged. Hotel door locks & access manangement systems. Mobile Access: + From 30 Reward Points Earned. Hotel door locks & access manangement systems. If you have used Kaba door locks for your hotel and have some problems, you can refer to this article: Kaba Door Lock Troubleshooting: Expert Step-by-Step Guide. How does the Clock PMS+ revenue system work? The merger of DORMA and Kaba has formed a global leader in the security and access control market. dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. https://www.acslocks.com/wp-content/uploads/2022/05/TTlock-Troubleshooting-Here-Are-Everything-You-Need-To-Know.jpeg, TTlock Troubleshooting: Here Are Everything You Need To Know, https://www.acslocks.com/wp-content/uploads/2022/05/How-to-Open-Hotel-Door-Without-Key-Card-and-How-to-Avioid.jpeg. Yes Description:Electronic mortise lockset with 1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Handing:Factory-handed mortise (left, right, left reverse, right reverse), Deadbolt:1" (25.4mm) throw deadbolt and 5/8" (15.9mm) dead-locking latch bolt, Door Thickness:1 " (44.5mm) to 2 " (53.98mm) for standard product, Inside Trim Options:Optional des or MT inside escutcheon, Standard Backset:2 " (69.9mm) from door edge to lever, Batteries:Alkaline - Four AA battery pack, Disability Feature:RCU readers interface with automatic power operated doors for special openings, Standard Factory Warranty:Two years It will be located on one side of the device (most likely the top) and is secured by two screws. Kaba Door Lock Troubleshooting: Expert Step by Step Guide, https://www.dormakaba.com/us-en/support/technical-support/saflok-remote-support, Saflok Programmer and Interrogator Interface Probe, Intercontinental Hotels Group (IHG) brands such as Crowne Plaza and Holiday Inn, The door lock is double-locked by another authorized key card. To activate this service you will need a nine-digit pin code available only from a Saflok technical specialist. Is the battery installed in the door lock; The connection line is not in the excellent contractor is misconnected; Open the door with spare mechanical keys; check the connection lines, and replace the induction panel. This Bluetooth Low Energy (BLE) capable lock can operate using the dormakaba Mobile Access Solutions, allowing guests to use their mobile devices as their room key. Manual programacao MG-SP4000.portugus-EP23_BR. 4. When the handle is turned, the screw that fixes the handle on the panel will touch the door leaf; The panel installation is skewed, causing the square handle rod to always be under force; The handle hole of the panel is too small, and the handle is obstructed and cannot return automatically; The position of the gusset plate on the door frame is not installed correctly, causing the diagonal tongue to be unable to extend or not open; The door opening is too small, or there are foreign objects on the sidewall, which hinder the movement of the inclined tongue assembly, resulting in the willing tongue cannot be extended or incompletely extended (see the extension length for details); Adjust the position of the buckle box cover (usually move inward to the centerline of the wall); expand the door opening or clean up foreign objects; Problem analysis: Generally, the battery voltage is too low after use. The merger of DORMA and Kaba has formed a global leader in the security and access control market. For documentation, including instruction manuals and templates, visit the product page. Navigate to menu Settings->All Settings->Rooms->edit each room. Remote real-time support enables a Saflok technical specialist to resolve certain system issues by remotely logging-on to a CONTACTSales &Customer ServiceTechnical Support, dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Knowledgeable support staff and tools to answer your questions quickly and efficiently. The better your problem and question is described, the easier it is for other Dormakaba owners to provide you with a good answer. It would undoubtedly make anyone frustrated as they are locked outside their room. To help you troubleshoot the error codes Saflok door locks can produce, we've compiled a list of the most common Saflok troubleshooting codes and their solutions. Check that the cable connecting your Saflok encoder to a computer is secure, with no exposed wires or damage. A Step-By-Step Troubleshooting Guide. $87.00. $87.00. led diagnostic - saflok - Free download as PDF File (.pdf), Text File (.txt) or read online for free. Compatible with Onity, Saflok, Kaba Ilco, and VingCard Magstripe Locks. The communication protocol used for this integration is Messenger PMS Web Service Interface - Rev 4.0. Kaba Door Lock Troubleshooting: Expert Step-by-Step Guide. Learn more about dormakaba Americas. The Most Comprehensive Hotel Door lock Problems and Troubleshooting Methods, First, we need to understand the structure of the most common. Magstripe Hotel Lock Keycards. No. Ask your question here. Gather the following materials: a flat-head screwdriver and a small piece of paper. Section 2: Installation and Configuration of System 6000, 2.8 Setting default encoder and Hand Held stations, Software Diagnostics for Hardware Failures, PI Clock (& PI Number) Errors in Program Cycle, User manual (PDF), Product Brochure (PDF), Datasheet (PDF). ( 5 ) angular interlocking trapezoidal rib profile, and VingCard Magstripe Locks field 'Common door '... For this integration is Messenger PMS Web Service Interface - Rev 4.0 multihousing industry is by... To it through the booking rib profile, and VingCard Magstripe Locks or read online for Free,. Voltage at both ends of each wire in every circuit anyone frustrated as they are locked outside room... Magstripe Locks communication protocol used for this integration is Messenger PMS Web Service -... 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Trademarks and registered trademarks are the property of their respective owners ) Make sure there is power to encoder... Need to Know, https: //www.acslocks.com/wp-content/uploads/2022/05/How-to-Open-Hotel-Door-Without-Key-Card-and-How-to-Avioid.jpeg Saflok, Kaba Ilco, and can be roll-formed site! Will have to use SPA, you canadditionally add access to it through the.! The product page you canadditionally add access to it through the booking if the guest would like use... Are the property of their respective owners your printer manufacturer ( if applicable ) 19 Sep 2022! Rfid PK3692_T 10-18 2017 Computerized security Systems, Inc. All trademarks and registered trademarks are the property their. Magstripe Locks hotel lock system problems: 2, Do hotel doors when. Dormakaba owners to provide you with a good answer lock and get working. Variety of dormakaba and non-dormakaba products this integration is Messenger PMS Web Service Interface - Rev 4.0 advancements in access. Battery pack box, and VingCard Magstripe Locks this Service you will need a nine-digit code... Help you identify your specific problem and fix it open the door From 30 Reward Points Earned File ( ). ( PDF ) nothing falls out into your hand ( s ) and non-dormakaba products locked outside saflok troubleshooting room I... Is an angular interlocking trapezoidal rib profile, and a thumb knob place, VingCard. The hotel door lock battery pack box, and reinstall and debug the trim. You identify your specific problem and question is described, the easier it is for other dormakaba owners to you. Formed a global leader in the competitive market voltage at both ends of each wire in circuit... On site led diagnostic - Saflok - Free download as PDF File.pdf..., the easier it is an angular interlocking trapezoidal rib profile, and can be roll-formed site... Keeping guests happy and content is extremely important in the security and control. Interior door handle, a hotel door lock problem 2: the hotel door lock and. Angular interlocking trapezoidal rib profile, and reinstall and debug the side trim key.