When should I contact Way2Go Card? Wait for the prompt If you don't have your card number, press pound, then press #. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. The fees for using the Way2Go card are the same as the EPPICard. What if my Debit Card (ePayment/Way2Go Card) does not work? You may withdraw your full amount at any MoneyPass ATM location. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. You can't add money to your card and transferring money to bank account takes at least 7 business days. **Please Note** NJ Child Support Guidelines for Attorneys and the Court Staff. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. The PIN is very important and should be memorized or kept in a safe place. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. The EPC card was sent out to customers who currently have an active direct deposit account in error. Accept the surcharge if you want to make the transaction. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. The most inconvenient detail is that this card is not accepted everywhere. Only you should know your PIN. Access to your funds anywhere debit MasterCard cards are accepted. Failure to do so would result in benefits not being added to your Way2Go Card. Hearing-impaired customers call TTY: 1(866) 656-5913. Where can I find fee information for my new card? Call 1-800-961-8423 if you need assistance. Once was a large amount and the other was a small amount and both came back to the card after 2 days. $0.50 This is our fee. Nothing, there is no fee for ATM denials. You can obtain this information through the Voice Response System (1-. I'd rather have my payment direct deposited but TN doesn't have this option. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. Print coupon, complete required information, then mail with your payment. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. is all very user friendly and easy to find these options. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. The contact information for Bank of America is on the back of your card. Each debit card is embedded with an EMV chip for greater security and will include . There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. I was on the phone for 3 HOURS AND 53 MINUTES. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. You are responsible for providing a secure mailing address and should notify your worker if your address changes. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. If you have a Protective Payee, only that person can access your TANF benefits. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Bank of America will provide card replacements until January 27, 2022. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. As long as the ATM accepts MasterCard, you may utilize that particularlocation. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Once you activate the card you can track, use, and transfer your benefit payments. Possible jail or prison sentences. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. If you think threw you away your new card or need information, please call (833) 322-1441. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Pay at the pump will no longer be allowed for debit cards. No. However, the problem that I do have is with customer service. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. 2 level 2 The new Way2Go Card will be mailed to you no later than September 23, 2021. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. Lock and unlock your card: Did you misplace your card or leave it behind at a store? Call Way2Go customer service at855-462-5887. It has taken up to 6 days when transfer was requested day before a holiday weekend. To get cash without being charged a fee, use any MoneyPass ATM. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. Way2Go Card call centers can only assist in matters relating to the debit card itself. The contact information for Bank of America is on the back of your card. How do I know if my unemployment claim was approved in VA? When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Link your bank to your venmo account and transfer all the funds to that account. 2) Your deposits and spending is immediately shown, as a banks would. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. It is important to keep track of your balance. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. To unlock your card, you may call Customer Service. Just a warning for anyone who would like to transfer funds in the future. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. It's the free, fast way to monitor your available balance and transaction activity. What if I still have funds on my Bank of America card after February 27, 2022? What if Ive moved since I received my first EPC card? anyone able to transfer funds from way2go card to your bank? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. The new website,www.GoProgram.com, requires users to establish a new User ID and password. Why did I get a go2 bank card in the mail? If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. The number is 1-855-709-1079. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. How long will I have to spend the funds on my Bank of America Visa Card? If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. You may contact their customer service at 855-462-5887 free of charge, four times a month. I especially like the sign in feature that uses a picture to identify your account before you out your password in. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. No credit check was performed, and no one filled out an application on your behalf. How much can I withdraw from my Eppicard? Sure would have been nice if they told you that in advance. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. Pros 1) upon opening the app, your balance is immediately shown. Why is my EPC changing from Bank of America to Comerica Bank? Does the new card have any fees I should be aware of? Twenty-four hours after the payment has been received. Call your worker at the county office to provide current/new address information. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. Receive free alerts and notifications via email, phone, or text message. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. You should contact your Child Support Agency to discuss your payment options. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Your child support debit card is one of the ways you can receive your child support payments electronically. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Benefits used or misused by a Protective Payee will not be replaced. I have no problems with the card itself. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. To sign up for Direct Deposit click here. Login - Way2Go Website. Please note that it may take up to 60 days for check issuance. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. A TANF Protective Payee will receive his/her debit card at the address you provide. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. The most recent mailings of Way2Go Visa Cards may not yet have reached households. $0.50 after the 3rd request (each call, each calendar month). If you dont enter the correct PIN on the fourth try, your card will be locked. What do I do if I do not receive my new card in the mail? Using the balance on the card towards a purchase at a retail location. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. You will also receive information regarding direct deposit and the Way2Go card. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. Forgot User ID? No, the debit card industry is changing the way debit cards can be used for purchasing fuel. We do not need your PIN to work with your claim. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. 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