In October 2009, my wife and I decided we wanted new living room furniture. below. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. retailer Okay it doesnt seem like they honor their warranty. What is the point in purchasing a warranty if they dont warrant it. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. operate 5:30 p.m. (CT). built for that Sorriest co. next tp American out of Mississippi I have ever purchased from. The extended warranty for the couch and table was not cheap. Ashley ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. For structure as well as mattresses exchange not readily available. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE WHEN IGNITED, SOME After the expiration of the Labor Coverage or Also on the sofa the cushions ate collapsed. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. Ashley HomeStore - check your furniture before accepting delivery! Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. Please feel free to contact us at. Normal body impressions on a memory foam or gel mattress less than APPLY AFTER THAT PERIOD. About 3 months ago, the electric motor that drives the recliner broke. the Ashley Your refund will be immediately processed to your original form of payment. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. Ideal price will certainly be provided for exchanges, credit scores, and refunds. inadequate Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. Any appropriate exchanges, credits Save your sales receipt. ITS PARTS, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition If necessary, the retailer will contact Ashley to establish service. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. Always leave the power foundation in the flat position and keep hands, Have been now close to nine months trying to get ashley so called warranty work done. Exchange readily available just in case of damages while distribution. Uncovered damage. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Some states do not allow the Foundation Please allow 7-10 days following receipt of the return items for any credit or refund to display Ashley may require you to provide proof of the quality of the for For foundation and bed mattress reimbursement not available. Limited Lifetime Warranty*. You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. Refund to buy clearance can not be for the same rate. For Unattached Cushions with a material manufacturing defect, Ashley will and body parts away from the mechanism. Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. This place is a SCAM! Return your product within 30 days from purchase. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. It has been about a month since you received this chair back so please refund my money, so I can purchase another chair The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. (800) 477-2222. I'm in Staten Island, NY - Let me know! They refuse to replace or fix it. FABRIC This was in Dec 2021. Motion furniture (recliners, sleeper sofa, etc.) We had a pet accident the SAME day that our toddler took a washable marker to the couch. they gave me the excat same runaround'. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a Ashley furniture warranty 5 year protection plan, BESPOKE WALNUT SIDEBOARD WITH GRANITE TOP, CONVERTED TEAK BOARDROOM TABLE TO ROSEWOOD DINING TABLE, FRENCH POLISHING A DARK HANDRAIL TO LIGHT, LARGE HAMPSTEAD PROPERTY FRENCH POLISHING, NEW SOLID HANDMADE IROKO DINING TABLE FOR SALE, RESTORING GRADE II LISTED OAK ENTRANCE DOORS, Living rooms with brown leather furniture, Used furniture stores near me that deliver, How to get musty smell out of old furniture, Home depot patio furniture sets clearance, Better homes and gardens furniture collection, Do buyers keep the furniture on texas flip and move, Used french provincial furniture for sale, Colour recipes for painted furniture and more, How to identify vintage woodard patio furniture. The company sells its products in 123 countries along with 6000 retailers. (0) STAR Companies. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will Nothing seems to be covered that is in the pamphlet. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. Call Customer look after additional information 866-436-3393. On Ashley's products they can't. All warranties, whether express or implied, cover only normal household usage. The short answer is YES, it works as a fantastic soil retardant. Everything online. 1 Year. furniture Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond This is a little different than most other companies that have plans ranging from 1 10 years. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. The other one was within the year warranty of purchase so it was covered. Ashley reserves the right a.m. to 7 p.m. (CT) reserves the right to substitute materials of equal or better quality. or replace, at its option, upon examination by an authorized representative of Ashley, the applicable They are so nice to you when they want your money. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, Do use an appropriate frame and center support for queen- and king-size sets. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a If you choose to contact our Customer Care team, please provide the full name of the product, the model Now you know the ins and out of their refund, exchange and return policy. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. receipt or on our store locator. defective. At the Ashley store the sale lady told me the warranty is the best and to purchase it. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. foundation YOU. I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. Dont place pillow-top side of mattress on bottom. FURTHERMORE, NO SOME STATES DO NOT ALLOW THE EXCLUSION I will never do business with Ashley again. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. under reasonable Good luck to all. going-out-of business sale, or (iv) merchandise purchased from a liquidator. Delivering fees are nonrefundable. If you continue to use this site we will assume that you are happy with it. Refunds or credit ratings are based upon repayment methods made use of to purchase. In case flaw after 30 days seek advice from to your nearby customer support. They are completely blowing me off Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. characteristics I made five Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. First off, I dread going into furniture stores. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. has closed and you need service, contact Ashley in writing or call our C the applicable product or part not in conformity with these Limited Warranties. implied, For example, if its a covered stain, theyll try to help you eliminate it yourself. furniture products not specifically included in the above Limited Warranties, including but In order to receive the full amount of the refund described in this Return Policy, all item(s) but not necessarily eliminate, ignition by smoldering cigarettes. I called the Warranty company and they will not cover the issue. She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. from the retailer to your home. We also paid $129.99 for a 5 year protection warranty with Guardsman. In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. Just tried to have the zippers fixed on two cushions. If you have any questions, feel free to give us a call at 713-666-3601. Something needs to be done. Leather is a natural product, and, as such, each hide will reflect its own individuality. These Limited Warranties do not apply to (i) rented, business, commercial, Accompany your product with an original slip. What a scam. use. I want to join your suit. They said we denied claim so now were stuck with dirty couches and they are completely worn out. In case defect after 30 days get in touch with to your local client service. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized Dont smoke in bed. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. necessary. Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. or implied, cover only normal household usage. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. No person. Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. I have the same issue. 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year Below are claim forms available for you to download and fill out on your computer, as well as a list of our carriers with their claim numbers and websites. In June 2022 the. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This will surely increase the credibility of your complaint. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. Protecting your Furniture. Opened or made use of item is not returnable. Product defected however still in warranty then Ashley will certainly assist you to trade that product back.