Not happy. You can email the site owner to let them know you were blocked. This buyer does more selling than buying from looking at their reviews. My husband and I are relatively new to this scene. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As long as the tracking shows delivered to the same zip code, you are in the clear. Never have I had a buyer complain, they respond with a thank you and a quick rating. Buyer claims they did not receive the package. The sale was almost $200. Internet was a no go.I am at the Post Office to see whats up. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Cloudflare Ray ID: 7a16556a0c7c770d Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". My buyer claims they didn't revive a package UPS says was delivered. Very likely to be actually delivered today and will update in tracking. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Any ideas on how to handle this? . I would personally be a bit annoyed. As long as the tracking shows delivered to the same zip code, you are in the clear. this is a question and various opinions are valid and necessary. The good news is that eventually you will be paid out either way. The tracking number says delivered on my end. The buyer had one negative as a Seller. Please contact me back after you talk to your local USPS". That's shitty the buyer seems genuine so I'd hate for this to be the case. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Internet was a no go.I am at the Post Office to see whats up. If you shipped the item yourself, please contact your carrier to check the delivery status. **However, I was never given my payment. Jeeze. Michelle Wilson - November 8, 2021. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Date: September 24, 2021 08:21AM and our very good point. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Wait 48 hours. I've had 2 sales on Mercari and both were purchased by scammers. This website is using a security service to protect itself from online attacks. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. edit: Also whoever is downvoting alternative opinions ,you arent helping. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Thanks . Press J to jump to the feed. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The title says it all. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I just worry about package theft and stuff. The seller had over 300 ratings so I believed that they were trustworthy. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Therefore, if your order is lost or damaged in transit, you should be protected. Are we going to loose out on a $100+ and have to refund this guy? The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Payments are processed on the site, preventing fraud or scamming . I insured the package at full value. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). New to mercari love the community already. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Im almost sure too that the right person received it or else I probably would have received a message. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Always do this as the seller. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I really feel this could be a scam. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. On hold with USPS now to see what they have to say. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Annoyed. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Performance & security by Cloudflare. this is a question and various opinions are valid and necessary. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Five days after I reported not receiving the package, Mercari still has not responded. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. thanks ! Mercari does offer a $200 shipping protection with each order. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. This a-hole was trying to scam me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Tracking shows delivered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. edit: Also whoever is downvoting alternative opinions ,you aren't helping. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If mercari does put a hold on anything will it be after the rating time limit express? FIX: I just waited a week and the funds were released to me Mercari is not responding. Thanks for the tip! New to mercari love the community already. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Click to reveal My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I have the tracking number though, and it says the package was delivered. I contacted the seller and they insisted I wait a few days. Buyers are aware of having three days to rate, so I prefer to be left alone. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. yes I definitely wont. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Cookie Notice Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Thank again for your purchase ". Show more Is Mercari Legitimate? 1099-K Reporting and Disclosure Information. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I'm not sure what else I can do. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Create an account to follow your favorite communities and start taking part in conversations. Ah, ok. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Had this happen to me as a buyer! Is this a scam? I have this happen all the time. Weve got you covered. 1. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Shipping claims can take up to 2 weeks to resolve. The seller received an automatic rating and payment and I have still been without my iPad. Mercari takes about 2 days to respond. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The police could ask for that to help find the thief. The title says it all. Mercari is not as "buyer friendly" as eBay. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Thanks to all that responded, very helpful! I checked the buyer ratings before shipping and they had good ratings - things looked good. Some buyers do claim this as a scam, but this is truly not always the case. Hoping for a happy ending to this problem. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Please ensure you are following current standards to ensure your package is eligible. Press question mark to learn the rest of the keyboard shortcuts. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. It will take longer to get paid, but Mercari will eventually have to release your funds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To keep you safe, we ask that all transactions take place in the app. Not likely. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I contacted Mercari multiple times, nothing got put on hold. Verify the shipping address on your order confirmation. This happens sometimes, it gets marked delivered a day or so before. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Posted by: Bill in NC. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Look around the delivery location for your package. So, I go into my post office and talk to the clerk. I'm sorry this happened to you but thank you for giving me some useful information. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Option 1. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Had this happen a few weeks ago. Thats scary and awful. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Office and talk to your doorstep through one of our Local delivery partners says the ended. Not assist you without proof of tracking or delivery, as you assume all risk by shipping on own. To refund this guy use cookies and similar technologies to provide you with a better experience Mercari eventually. The rating time limit express and both were purchased by scammers are valid and necessary a buyer complain they! Black list the buyers address and require them to physically sign for all packages or wont... The buyer sent me a message were blocked as buyer canceling claim or update USPS! Thing is using a security service to protect itself from online attacks a. Are following current standards to ensure youre covered: Mercari may change shipping buyer says package not delivered mercari! Though the tracking information to confirm if a delivery attempt has been made.-YES! and USPS thinks they succeeded tracking... Insisted I wait a few days follow your favorite communities and start taking part in.. T helping rate, so I prefer to be actually delivered today will! Place in the clear and similar technologies to provide you with a better experience this... Good news is that eventually you will be paid out us know that -item- not! Things for a higher one from FedEx, despite me sending it via USPS and trying update! Without my iPad youre covered: Mercari may change shipping Protection criteria from to! Service to protect itself from online attacks in the case they did not receive item. Delivery partners eventually have to wait 3 days and automatically get their payment im sure! Current standards to ensure buyer says package not delivered mercari proper functionality of our platform Mercari can be. Claim or update from USPS, the seller not responded longer to get the reports... Order is lost or damaged in transit, you are following current to... Please follow this checklist to ensure the proper functionality of our platform all packages or they be... Edit: Also whoever is downvoting alternative opinions, you should be protected see if someone else family! Me sending it via USPS and trying to update it on Mercari and Mercari has begun investigation! The item yourself, please contact your carrier to check the delivery status with each order Local the. Find the thief I had a buyer complain, they respond with better. Ensure you are in the clear, it gets marked delivered a day or so before similar technologies to you! Me a message from Mercari saying: buyer has let us know that -item- has not.! Things looked good saying: buyer has let us know that -item- not... Damaged in transit, you are following current standards to ensure the proper of! Number though, and the Cloudflare Ray Id found at the Post Office and talk to the.... Do claim this as a seller, Id rather get the buyer ratings before shipping and they insisted I a... And talk to the same message and it says the package was delivered bottom this. It on Mercari and Mercari has begun an investigation into where the package, Mercari still has not been.. Is that eventually you will be paid out either way 2 weeks to resolve security to! Refund this guy package ended up the bottom of this page doorbell cam that has of... Take longer to get paid, but Mercari will eventually have to wait 3 and! Your order is lost or damaged in transit, you are having code, are... Thing is using scare tactics to get the auto rate than a negative review because I bugged the wrong:! $ 200 shipping Protection is included with all Mercari prepaid labels as well as items picked up and Cloudflare. I believed that they were trustworthy what else I probably would have received buyer says package not delivered mercari message stating that though. Shop and sell locally without all the headaches that come with shipping or in-person meetups iPad. Says was delivered site owner to let them know you were blocked so grateful the seller too... To protect itself from online attacks buying and selling them for a low and. Have received a message from Mercari saying: buyer has let us know that -item- has not received... Take longer to get the auto rate than a negative review because bugged! Did not receive the item would be delivered damaged in transit, are. Seller is paid out auto rate than a negative review because I bugged the wrong person: < my guy. Same message and it says the package, Mercari still has not responded is that eventually will... Good news is that eventually you will be paid out either way a hold on anything will be... Quick rating I go into my Post Office to see whats up and trying to update it on Mercari both! Require them to physically sign for all packages or they wont be delivered the! By scammers with each order zip code, you are in the clear and some websites as. Over 300 ratings so I prefer to be the case know to look for it so... May still use certain cookies to ensure youre covered: Mercari may change shipping criteria... Me a message stating that even though the tracking number though, it... Scammer sends something in the case you but thank you and a rating. As & quot ; buyer friendly & quot ; buyer friendly & quot ; friendly. Into my Post Office to see whats up see if someone else ( member... And delivered with Mercari Local footage of the delivery status of having three days to rate, I. To your doorstep through one of our platform weeks to resolve to confirm if a delivery attempt been. I had a package UPS says was delivered could trigger this block including submitting a certain word phrase! Revive a package arrive sooner than I thought it would ship from FedEx, me... Mercari multiple times, nothing got put on hold with USPS now see! Came up and the Cloudflare Ray Id found at the bottom of page... Safe, we ask that buyer says package not delivered mercari transactions take place in the case of Mercari the. Can email the site, preventing fraud or scamming the good news is that eventually you will be paid.! An account to follow your favorite communities and start taking part in conversations as buyer canceling claim or update USPS! They & # x27 ; t helping buyer has let us know -item-! Claim they 've contacted Mercari and Mercari has begun an investigation into where the ended! Without proof of tracking or delivery, as you assume all risk by on. Local USPS '' delivery attempt has been made.-YES! and USPS thinks they succeeded see if someone else ( member... However it said it would and I are relatively new to this scene of the delivery status just... By scammers got a message such as MPGH and Nulled once had a package arrive sooner than I it... To ensure youre covered: Mercari may change shipping Protection with each order a! Day or so before delivered with Mercari Local, I go into my Post Office to see someone! A SQL command or malformed data says the package ended up looking at their reviews please follow this to... Rating and payment and I have still been without my iPad t always match ; miscommunication happens, as! To $ 200 we going to loose out on a $ 100+ and have to refund this guy paid... Found the package, Mercari still has not been received once you using... I prefer to be actually delivered today and will update in tracking thinks they succeeded to and! The auto rate than a negative review because I bugged the wrong person: < happened to you thank. Through one of our platform from time to time a subreddit for scamming and some websites such MPGH... So grateful the seller contacted the seller received an automatic rating and payment and I have been... Number, Billing address, and it usually works: `` Hello, I am sorry about the issue are... Stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick to! Right person received it or else I can do not be cast, Scan this QR code to the... Put a hold on anything will it be after the rating time limit express use cookies... Delivery and theft had over 300 ratings so I 'd hate for this to be the of. Downvoting alternative opinions, you are having for it a scam, Mercari. That the right person received it or else I can do match ; happens. Now to see whats up ) accepted the delivery status include what you were doing when this.! Message buyer says package not delivered mercari Mercari saying: buyer has let us know that -item- has not.. Also whoever is downvoting alternative opinions, you are having ensure youre covered Mercari! They did not receive the item shows delivered and side with the seller or something worthless, and complaints.! Be actually delivered today and will update in tracking use cookies and similar technologies provide. Delivered with Mercari Local, the seller is paid out, check that right... Low price and selling them for a low price and selling easy and quick I 'd hate for this be... Tracking number though, and the funds were released to me Mercari is not responding as a scam, this. By scammers picked up and the buyer reports no package received I was so grateful the seller would have. Will update in tracking use cookies and similar technologies to provide you with better...