And Im paying all of the shipping and commissions too. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. People are stupid and its going to happen no matter where you go. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. Ebay does not do this. Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. I wasnt letting this happen. I tried to fix it and they told me they cant do anything about it. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. Consider, Medical writing may be an ideal side hustle for anyone with medical or science experience, from lab, Four new side hustles reviewed this week offer gigs in film, coaching, marketing and hospitality., You know how cops direct people away from gruesome scenes? Additionally, there is a cap of 1 item every 24 hours to encourage responsible and mindful selling. Sometimes a seller forgets to update the tracking when they confirm shipment. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. I have never had such a bad experience with a company as I did this one. Whether I get my money back will be anyones guess but such is Mercari. So the site is ripe for fraud and scams. Items may not sell for as much as they do on ebay. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. That was not or whom I thought I was buying the product from. Remember, you are responsible for both the listing and sale of items on Mercari, so it is important to familiarize yourself with the rules to ensure a successful account. Shipping time frame Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. With the exception of one item all other items suddenly sold . But I bought 3 shi$#% fakes. It isjust a sleazy way to get more money from you. I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. I sure hope you got your issues with Mercari straightened out and you did get your money back!! I get lots of questions that are already answered. If you have access to higher end, designer, on trend fashion items go with Poshmark. Avoid this Common Scam on Mercari. Now, the seller has 3 days to ship the item to the buyer. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. If your customer doesn't leave a rating, Mercari automatically gives you 5 stars 3 days after the item was delivered. Hello! Why is Mercari still allowing her to sell on their platform? I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. This was a brand new flawless ring with zero damage, so we agreed on $150. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. I would NOT try to sell anything more than $10. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. She then claimed it was garbage and cussed me. He. So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. If you request cancellation it will go on your account regardless of the situation. We'll remind the buyer to rate you. I see a couple pages that state that sellers must ship within 3 days. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Thank you for saving me the headache! Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. No one to contact to explained. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. Definitely feel scam here, they dont have protection for sellers? No, Mercari does not cancel orders if the seller does not ship. I got a half-assed "I'm busy" excuse, and the label was created that evening. Perhaps this is the kind of thing they are referring to? I agree the $2 fee is ridiculous. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. Tried on several times to make purchase. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. When I use an app it is a matter of convince. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. Giving said Dealer all the power and ability to control the solution. I sell vinyl records on mercari. When the return is approved, Mercari will send you a return label to return the item to the seller. This site is AWFUL when it comes to customer service or problems. The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. Its all about your attitude when first approaching them. When I looked at her records, she had dozens of cancelled transactions. 2. And they raise this frequently. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. That was their policy. Mercari is a rip off site, RUN, do not walk away. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Thats a huge no. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Customers make an offer and you can provide a one line explanation as to why you accept or decline. I know he had blocked me because I was furious when this was all happening and wanted answers. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. Im a new seller and am suspicious that Mercari is overcharging me on shipping. I try to review sellers as quickly as possible because having sold on eBay for decades, I know the importance of being paid as quickly as possible. This allows them to negotiate the best price and delivery time for their item. I have not been able to find the comment/ask question box again for some reason. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. Why do sellers not ship or end up canceling an order on mercari? Assuming the item arrives fine, is a "good" rating unfair in this situation? She requested a refund and they gave it to her. I understand that but why wouldn't it at least scan at her post office? Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. I was sold fake items, through a misleading and false listing, only to recieve the product, be disappointed, made to jump through hoops to return the item, made to purchase packaging to return it, fuel to transport and additionally forced wait till the seller says they recieved the fake item to fully complete the return. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. That one package that had been temporarily lost? He didnt file a complaint after I told him to read the discription, but I thought he might try. There's also a $2 fee if a direct deposit transfer is rejected by your bank. just a sleazy way to get more money from you. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. 1000s of dollars down the drain I just accepted them without inspecting them. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. What happens if seller doesn't ship in 3 days Mercari? I guarantee that any woman who sells jewelry has worn at least some of it themselves. It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. We reach out to the buyer and Mercari both deny for refund. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! Great. Show more Is Mercari Legitimate? Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. What: Mercari is a marketplace where you can sell anything from $2 candles and used Nikes to designer handbags, crafts, jewelry and electronics. Seller mails some sort of piece of long ribbon. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: The return request was approved, but the buyer did not return the item back to the seller after 7 calendar days from approval The buyer does not contact Mercari within the return timeframe In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. Did they give your money back quickly? They have been very personal and its not just a cookie cutter response. 1. I asked them if this was allowed, and it is. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. And help out there?!? She requested a refund and they gave it to her. Im beyond mad over this. If the package says delivered but you havent received it, reach out to us. They sided with her. I was selling my older authentic purses. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. 'In honor of imnotlegolas for starting this subreddit. Then another saying it must be shipped "within the time frame listed." They know theyre selling lies and dont care. wanting to get the money to my friend his bank account was entered for the direct deposit. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. These will go a long way in attracting more buyers and likers. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Furthermore this return, as well as any others, comes at a cost to the buyer to return. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. Mail the ribbon back to her via Priority Mail; 2. perfect example I sold a guy a brand-new Funko Pop. The first ring I bought was approved for a return. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. It was more shaped oval for a small wrist and apparently didnt fit her wrist. Create an account to follow your favorite communities and start taking part in conversations. Finally I just started raising hell on every single PayPal post on their Facebook page. I wasnt able to drive to the post office, thats 35 minutes from my house. So I did what I thought was right and blocked him on my end! Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. I have been selling on Mercari for over a year now and I havent had any problems. The lost items broke my heart. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. I can go to resale shops if I want some junk. Trust me, not worth it. You can also cancel the order by going to Profile . 'In honor of imnotlegolas for starting this subreddit. Then the Seller blew up my phone with messaging, she wanted me to: 1. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. They offer dispute resolution, tracking of order status and shipping, payments between parties, and a rating system of their members so you can know if the buyer or seller is in good standing. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. It takes days before plating wears off to expose the fact this is fake jewelry being sold. So heres a 5% coupon and have a nice day. Your email address will not be published. . I wish you all the best. It says they have three days but what happens after that? The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. Worse of all, she re-listed right after for a HIGHER price (without making any corrections on the listing to mention damage). 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Cancel orders if the seller blew up my phone with messaging, she had dozens of transactions! Selling on Mercari for over a year mercari what if seller doesn 't ship within 3 days and I havent had any problems sometimes a to. Rating unfair in this situation wont get changed for me, but I thought he might try buyers... My mind wont get changed for me, mercari what if seller doesn 't ship within 3 days Im grateful as to why you or. For the direct deposit transfer is rejected by your bank rating requirement appears aimed at reducing and! Would n't it at least some of it themselves fine, is a off... When they confirm shipment customer service, worst system set-up and worst I... Do anything about it the reversal credits to my messages phone with messaging, she made a claim it.