CERTIFICATE 4: Service Cloud Basics Get to Know the Service Cloud Platform Q: The Service Cloud platform gives your agents superpowers to: Ans: deliver intelligent service. Service agent for cloudkms.googleapis.com. Migrate from PaaS: Cloud Foundry, Openshift. 1. Service agent for ml.googleapis.com. Cloud API Gateway Service Account Service to prepare data for analysis and machine learning. service-PROJECT_NUMBER@gcp-sa-networksecurity.iam.gserviceaccount.com. Service agent for healthcare.googleapis.com. Kubernetes Engine Node Service Agent service-PROJECT_NUMBER@gcp-sa-meshcontrolplane.iam.gserviceaccount.com, Mesh Managed Control Plane Service Agent Email, phone, SMS, social media, self-service sites, or real-time web chat. Service agent for dlp.googleapis.com. Cloud Source Repositories Service Agent Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. Managed and secure development environments in the cloud. Hey trailblazers! Accelerate business recovery and ensure a better future with solutions that enable hybrid and multi-cloud, generate intelligent insights, and keep your workers connected. Cloud Build Service Agent Open source render manager for visual effects and animation. service-PROJECT_NUMBER@endpoints-portal.iam.gserviceaccount.com, Endpoints Portal Service Agent Cloud SQL Service Account Object storage for storing and serving user-generated content. (roles/datapipelines.serviceAgent). (roles/dataform.serviceAgent). Service to convert live video and package for streaming. Workstations Service Account Service agent for securitycenter.googleapis.com. Service agent for gkemulticloud.googleapis.com. Streaming analytics for stream and batch processing. (roles/workflows.serviceAgent). Electrical-Chain4449 2 yr. agoThe free bank account for your everyday. (roles/datamigration.serviceAgent). With Krisp's AI-Powered Communication Assistant, you can activate your communication superpowers by eliminating background noise, minimizing distractions, and maintaining crystal clear audio on every online call you make. Run and write Spark where you need it, serverless and integrated. service-PROJECT_NUMBER@gcp-sa-vpcaccess.iam.gserviceaccount.com, Serverless VPC Access Service Agent The Service Cloud platform is a customer support platform that gives your agents superpowers to deliver service that's as instant and easy as a conversation. When you build a system on cloud.gov, you leverage this compliance and reduce the amount of work you need to do. (roles/stream.serviceAgent). (roles/containerscanning.ServiceAgent). service-PROJECT_NUMBER@gcp-sa-cloud-cw.iam.gserviceaccount.com, Content Warehouse Service Agent service-PROJECT_NUMBER@gcp-sa-containerscanning.iam.gserviceaccount.com, Container Scanner Service Agent Infrastructure and application health with rich metrics. (roles/firebaseappcheck.serviceAgent). service-PROJECT_NUMBER@gcp-sa-scc-vmtd.iam.gserviceaccount.com. Solutions for content production and distribution operations. These include computing, storage, databases, developer and management tools, and security. Service agent for container.googleapis.com. (roles/firewallinsights.serviceAgent). service-PROJECT_NUMBER@gcp-sa-cloudtasks.iam.gserviceaccount.com, Cloud Tasks Service Agent (roles/migrationcenter.serviceAgent). Tools for managing, processing, and transforming biomedical data. several different places, including a project's allow policy and Now that you know the basics of what the Service Cloud platform can do, you can continue to fly toward amazing customer service and learn how to resolve cases faster in our next unit. (roles/endpointsportal.serviceAgent). Salesforce Service Cloud is designed to assist your business's customer service team. Secret Manager Service Account Cloud Workflows Service Agent Service agent for notebooks.googleapis.com. Service agent for securitycenter.googleapis.com. Transcoder Service Account Mesh Config Service Account App Engine Standard Environment Service Agent Virtual machines running in Googles data center. Analyze, categorize, and get started with cloud migration on traditional workloads. Cloud-native document database for building rich mobile, web, and IoT apps. Transfer Appliance Service Account Secure video meetings and modern collaboration for teams. Multi cluster metering Service Account Processes and resources for implementing DevOps in your org. (roles/aiplatform.serviceAgent). (roles/tpu.serviceAgent). Service agent for dataconnectors.googleapis.com. Accelerate development of AI for medical imaging by making imaging data accessible, interoperable, and useful. Service agent for compute.googleapis.com. Service agent for metastore.googleapis.com. TPU Service Agent (v2) Service agent for servicedirectory.googleapis.com. Send, receive, and manage your money in one place via the N26 mobile app or the N26 WebAppanytime and anywhere. Reimagine your operations and unlock new opportunities. Power Bestowal (persons) - The ability to give powers to another being. The Service Cloud platform connects sales, marketing, and customer service. Omnichannel Supervisor gives managers real time intelligence in the Service Console. Bundles Service Agent Give your customers the information and support they need with Service Cloudthe customer service application that you can customize to fit your needs. Service agent for bigqueryconnection.googleapis.com. Tools for easily optimizing performance, security, and cost. access your resources. Service agent for serviceconsumermanagement.googleapis.com. Content delivery network for delivering web and video. E Bypass customer calls. service-PROJECT_NUMBER@gcp-sa-edgecontainercluster.iam.gserviceaccount.com. Google Cloud's pay-as-you-go pricing offers automatic savings based on monthly usage and discounted rates for prepaid resources. Certifications for running SAP applications and SAP HANA. Do not grant service agent roles to any principals except, App Engine flexible environment Service Agent, App Engine Standard Environment Service Agent, Cloud API Gateway Management Service Agent, Cloud Memorystore Memcached Service Agent, Security Center Notification Service Agent, Firebase Service Management Service Agent, KRM API Hosting AnthosApiEndpoint Service Agent, Multi-Cluster Service Discovery Service Agent. Service agent for edgecontainer.googleapis.com. Every channel is open for your agents to respond to whatever your customers needand that keeps your customers very happy. Cloud services promote the building of cloud-native applications and the flexibility of working in the cloud. Furthermore, you may indicate which parameters should affect each of these steps, and Service Cloud will carry them out automatically. Discovery Engine Service Account Software supply chain best practices - innerloop productivity, CI/CD and S3C. service-PROJECT_NUMBER@compute-system.iam.gserviceaccount.com, Compute Engine Service Agent (roles/artifactregistry.serviceAgent). Tools for monitoring, controlling, and optimizing your costs. Enterprise search for employees to quickly find company information. Save and categorize content based on your preferences. Stay in the know and become an innovator. Gain customer insight Some Google Cloud services have Google-managed service accounts that allow the services to access your resources. service-PROJECT_NUMBER@gcp-sa-dialogflow.iam.gserviceaccount.com, Dialogflow Service Agent Block storage that is locally attached for high-performance needs. Cloud Healthcare Service Agent service-PROJECT_NUMBER@cloudcomposer-accounts.iam.gserviceaccount.com, Cloud Composer API Service Agent service-PROJECT_NUMBER@gcp-sa-rma.iam.gserviceaccount.com, RMA Service Agent (roles/gkeonprem.serviceAgent). Solution for bridging existing care systems and apps on Google Cloud. (roles/vmwareengine.serviceAgent). 78% of business buyers say they are extremely likely or very likely to switch brands if they receive inconsistent service. Service agent for storagetransfer.googleapis.com. Speech-to-Text Service Account Platform for BI, data applications, and embedded analytics. Service agent for cloudkms.googleapis.com. Service agent for contactcenteraiplatform.googleapis.com. Lets not forget field service technicians and mobile employees. (roles/metastore.serviceAgent). Service agent for appdevelopmentexperience.googleapis.com. Service agent for anthosaudit.googleapis.com. For details, see the Google Developers Site Policies. Platform for modernizing existing apps and building new ones. Permissions management system for Google Cloud resources. Web-based interface for managing and monitoring cloud apps. Database services to migrate, manage, and modernize data. Tools and resources for adopting SRE in your org. Put agent coaching, de-escalation, and working with AI with Trailhead at every agents' fingertips. The Azure cloud platform gives workload development teams and their business sponsors increased deployment agility over on-premises environments. Tools for easily managing performance, security, and cost. (roles/contentwarehouse.serviceAgent). (roles/genomics.serviceAgent). (roles/edgecontainer.serviceAgent). The Service Console saves your agents valuable time and turns them into service superheroes, solving cases quickly, proficiently, and effectively. Solution for improving end-to-end software supply chain security. Cloud Data Fusion Service Account No-code development platform to build and extend applications. Trusted Across Every Industry service-PROJECT_NUMBER@gcp-sa-healthcare.iam.gserviceaccount.com, Healthcare Service Agent (roles/anthosconfigmanagement.serviceAgent). Cloud Pub/Sub Service Account NoSQL database for storing and syncing data in real time. GKE Hub API Service Account Migrate and run your VMware workloads natively on Google Cloud. Service agent for apigateway.googleapis.com. service-PROJECT_NUMBER@gcp-sa-contactcenterinsights.iam.gserviceaccount.com, Contact Center AI Insights Service Agent (roles/datalabeling.serviceAgent). service-PROJECT_NUMBER@cloud-ml.google.com.iam.gserviceaccount.com, AI Platform Service Agent Monitoring, logging, and application performance suite. AI Platform Service Agent Network Security Service Account Service agent for baremetalsolution.googleapis.com. CPU and heap profiler for analyzing application performance. (roles/visionai.serviceAgent). Command-line tools and libraries for Google Cloud. Service agent for monitoring.googleapis.com. $300 in free credits and 20+ free products. Not only that, but your customers can choose how to reach out and start a conversation with you, anywhere, and on any device. Application error identification and analysis. Data integration for building and managing data pipelines. Shorten, improve call wrap-up Empower your agents with speech-to-text transcripts for more accurate notes and faster wrap-up. Managed environment for running containerized apps. Service for running Apache Spark and Apache Hadoop clusters. (roles/anthosidentityservice.serviceAgent). Service Cloud Basics Get started with this Trailhead module to understand the basics of the Service Cloud platform. Service agent for transcoder.googleapis.com. Knowledge information is referred to as articles. Not only that, but your customers can choose how to reach out and start a conversation with you, anywhere, and on any device. Service agent for batch.googleapis.com. Compute instances for batch jobs and fault-tolerant workloads. Cloud Build Logging Service Agent Cloud Scheduler Service Account Hybrid and multi-cloud services to deploy and monetize 5G. Zero trust solution for secure application and resource access. Power Virtual Agents: Helps in creating powerful chatbots. Dataform Service Account Read what industry analysts say about us. Analytics and collaboration tools for the retail value chain. Task management service for asynchronous task execution. Enroll in on-demand or classroom training. Google Cloud Run Service Agent Cloud network options based on performance, availability, and cost. (roles/container.nodeServiceAgent). service-PROJECT_NUMBER@gcp-sa-servicedirectory.iam.gserviceaccount.com, Service Directory Service Agent Service agent for iap.googleapis.com. Container Threat Detection Service Agent Examples include Amazon Web Services (AWS), Google Cloud Platform, Alibaba, Microsoft Azure, and IBM Bluemix. Service agent for clouddeploy.googleapis.com. Real-time application state inspection and in-production debugging. Backup and DR Service Agent (roles/remotebuildexecution.serviceAgent). Service agent for integrations.googleapis.com. Companies can also embed business intelligence into operations, stream videos or audios, and deliver on-demand software on a worldwide scale. Knowledge Base: Service Cloud creates a knowledge base that reaps the rewards for the agents. service-PROJECT_NUMBER@gcp-sa-networkactions.iam.gserviceaccount.com, Network Actions Service Agent Video classification and recognition using machine learning. (roles/multiclusterservicediscovery.serviceAgent). service-PROJECT_NUMBER@gcp-sa-spectrumsas.iam.gserviceaccount.com. (roles/dataproc.serviceAgent). Cloud IoT Core Service Agent Make it easier for them to get and share the answers theyre looking for with a self-service site and portal. Wi. Service agent for rapidmigrationassessment.googleapis.com. Service agent for firebaserules.googleapis.com. What is a lead? Cloud SQL Service Agent service-PROJECT_NUMBER@container-engine-robot.iam.gserviceaccount.com, Kubernetes Engine Service Agent Emotional intelligence with a boost Empower agents to lead compassionate conversations that resonate with customers' emotions. Firebase Rules Service Agent Customers expect an amazing experience every time they interact with you. Think of it as giving your agents the ability to read your customers minds. Service agent for transferappliance.googleapis.com. service-PROJECT_NUMBER@gcp-sa-gkemulticloud.iam.gserviceaccount.com, Anthos Multi-Cloud Service Agent service-PROJECT_NUMBER@gcp-sa-binaryauthorization.iam.gserviceaccount.com, Binary Authorization Service Agent service-PROJECT_NUMBER@firebase-rules.iam.gserviceaccount.com, Firebase Rules System Retail Service Account Cloud Storage for Firebase Service Agent Not only that, but your customers can choose how to reach out and start a conversation with you, anywhere, and on any device. Service agent for artifactregistry.googleapis.com. (roles/firebasestorage.serviceAgent). What is PaaS? (roles/integrations.serviceAgent). Service agent for gkehub.googleapis.com. Anthos Audit Service Account Watch the Service Cloud platform in action with this demo. COVID-19 Solutions for the Healthcare Industry. Storage Transfer Service Service Agent Dataproc Metastore Service Account Service agent for anthos.googleapis.com. A contact center as a serviceor CCaaSplatform is a cloud-native platform that agents and managers access from a web browser to provide customer service. service-PROJECT_NUMBER@gcp-sa-firebasemods.iam.gserviceaccount.com, Firebase Extensions API Service Agent The annual re:invent conference hosted by Amazon Web Services (AWS) in Las Vegas is notable for the fact that it packs tens of thousands of developers and business partners [] SAP PaaS tool is an SAP-managed business extension, integration, and Innovation platform tool offering PaaS cloud services to the users. Summarize the different ways agents can connect with customers through the Service Cloud platform. (roles/automlrecommendations.serviceAgent). (roles/gameservices.serviceAgent). service-PROJECT_NUMBER@gcp-sa-privateca.iam.gserviceaccount.com. Communications Platform as a Service (CPaaS) offers a backend communication solution to cloud-based contact centers. Ensure your business continuity needs are met. service-PROJECT_NUMBER@gcp-sa-cloud-sql.iam.gserviceaccount.com, Cloud SQL Service Agent Explain what the Service Cloud platform is. Google Cloud audit, platform, and application logs management. service-PROJECT_NUMBER@gcp-sa-rbe.iam.gserviceaccount.com, service-PROJECT_NUMBER@remotebuildexecution.iam.gserviceaccount.com, Remote Build Execution Service Agent How Google is helping healthcare meet extraordinary challenges. service-PROJECT_NUMBER@gcp-sa-bigqueryconnection.iam.gserviceaccount.com, BigQuery Connection Service Agent service-PROJECT_NUMBER@gcp-sa-anthosconfigmanagement.iam.gserviceaccount.com, Anthos Config Management Service Agent Service agent for dataform.googleapis.com. service-PROJECT_NUMBER@gs-project-accounts.iam.gserviceaccount.com. service-PROJECT_NUMBER@gcf-admin-robot.iam.gserviceaccount.com, Cloud Functions Service Agent Service for executing builds on Google Cloud infrastructure. (roles/notebooks.serviceAgent). service-org-ORGANIZATION_NUMBER@security-center-api.iam.gserviceaccount.com. Service Directory Service Account Document processing and data capture automated at scale. The cloud services offered by today's leading PaaS providers are equipped to operate across languages, libraries, containers, and equivalent tools. Service agent for contactcenterinsights.googleapis.com. Fully managed environment for running containerized apps. (roles/baremetalsolution.serviceAgent). Service agent for multiclusterservicediscovery.googleapis.com. service-PROJECT_NUMBER@gcp-sa-integrations.iam.gserviceaccount.com, Application Integration Service Agent (roles/rapidmigrationassessment.serviceAgent). Service agent for genomics.googleapis.com. service-PROJECT_NUMBER@gcp-sa-anthos.iam.gserviceaccount.com, Anthos Service Agent Data transfers from online and on-premises sources to Cloud Storage. TPU Service Agent Cloud Spanner Production Service Account Platform for creating functions that respond to cloud events. Data Labeling Service Account service-PROJECT_NUMBER@gcp-sa-firebasestorage.iam.gserviceaccount.com, Cloud Storage for Firebase Service Agent Guides and tools to simplify your database migration life cycle. (roles/networkmanagement.serviceAgent). (roles/vmmigration.serviceAgent). Custom and pre-trained models to detect emotion, text, and more. Solution for running build steps in a Docker container. Because social service is part of the Service Cloud platform, agents can monitor a customers needs and respond in whatever channel the customer feels comfortable using, including phone, email, SMS, and even Twitter or Facebook. By adding applications to your existing software, you can integrate features like video chat and two-factor authentication into your systems. Both the creation time and the email address format for service agents are subject to change. Service agent for servicenetworking.googleapis.com. Service agent for chronicle.googleapis.com. Microsoft Azure Cloud Service Model - PaaS service-PROJECT_NUMBER@gcp-sa-dataform.iam.gserviceaccount.com, Dataform Service Agent (roles/networkactions.serviceAgent). App to manage Google Cloud services from your mobile device. Dashboard to view and export Google Cloud carbon emissions reports. Innovate, optimize and amplify your SaaS applications using Google's data and machine learning solutions such as BigQuery, Looker, Spanner and Vertex AI. Cloud Managed Identities Service Agent Service agent for identitytoolkit.googleapis.com. Messaging service for event ingestion and delivery. Virtual Machine Threat Detection Service Account Service agent for aiplatform.googleapis.com. Service agent for firestore.googleapis.com. Contact Center AI Platform Service Account Service agent for securitycenter.googleapis.com. Components to create Kubernetes-native cloud-based software. service-PROJECT_NUMBER@genomics-api.google.com.iam.gserviceaccount.com, Genomics Service Agent (roles/automl.serviceAgent). Using automated. service-PROJECT_NUMBER@gcp-sa-automl.iam.gserviceaccount.com, AutoML Service Agent Users can access cloud services with nothing more than a computer, operating system, and internet connectivity. Detect, investigate, and respond to online threats to help protect your business. Cloud Memorystore Memcache Service Agent Service Consumer Management Service Agent Automate policy and security for your deployments. Attract and empower an ecosystem of developers and partners. Here are some different superpowers and what they may say about you and your skills: Flying: You are willing to take risks and enjoy seeing things from new perspectives. Tools and partners for running Windows workloads. Customer service agents can use it to increase efficiency in a variety of ways. Get personalized recommendations for your career goals, Practice your skills with hands-on challenges and quizzes, Track and share your progress with employers, Connect to mentorship and career opportunities. The Service Cloud platform brings a 40% increase in agent productivity, 41% faster first contact resolution, and 34% increase in customer retention. Convert video files and package them for optimized delivery. (roles/firebasedatabase.serviceAgent). (roles/logging.serviceAgent). Command line tools and libraries for Google Cloud. Cloud Certificate Manager Service Account service-PROJECT_NUMBER@gcp-sa-discoveryengine.iam.gserviceaccount.com, Discovery Engine Service Agent KRM API Hosting Service Account Workstations VM Default Service Account (roles/cloudbuild.serviceAgent). Manage workloads across multiple clouds with a consistent platform. service-PROJECT_NUMBER@gcp-sa-stream.iam.gserviceaccount.com, Stream Service Agent Service agent for binaryauthorization.googleapis.com. Agent handover summary. Build better SaaS products, scale efficiently, and grow your business. (roles/gkemulticloud.serviceAgent). Solutions for collecting, analyzing, and activating customer data. service-PROJECT_NUMBER@gcp-sa-meshconfig.iam.gserviceaccount.com, Mesh Config Service Agent service-PROJECT_NUMBER@gcp-sa-apigee.iam.gserviceaccount.com, Apigee Service Agent Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. (roles/krmapihosting.anthosApiEndpointServiceAgent). Speech synthesis in 220+ voices and 40+ languages. Get financial, business, and technical support to take your startup to the next level. Show more Image transcription text E From a self-service site, customers: Can ask questions and get solutions on their own Can add their own products to your product c. Show more. (roles/appdevelopmentexperience.serviceAgent). Service agent for containeranalysis.googleapis.com. (roles/securedlandingzone.serviceAgent). Todays digitally connected customers often prefer to use self-service to find what they need. service-PROJECT_NUMBER@gcp-sa-visionai.iam.gserviceaccount.com, Cloud Vision AI Service Agent Service agent for bigquery.googleapis.com. Platform as a Service (PaaS) The next level of service is Platform as a Service (PaaS). Service agent for privateca.googleapis.com. an API requires a service agent, then Google creates the service agent after you Service agent for multiclusteringress.googleapis.com. Fully managed continuous delivery to Google Kubernetes Engine and Cloud Run. Service agent for pubsub.googleapis.com. Contact Center AI Insights Service Account Service agent for redis.googleapis.com. service-PROJECT_NUMBER@dlp-api.iam.gserviceaccount.com, DLP API Service Agent The Service Cloud User . Block storage for virtual machine instances running on Google Cloud. service-PROJECT_NUMBER@gcp-sa-log-cloudbuild.iam.gserviceaccount.com, Cloud Build Logging Service Agent Service agent for osconfig.googleapis.com. Service agent for networkconnectivity.googleapis.com. The Service Cloud Case Management solution manages the whole case lifecycle, including creation, prioritizing, assignment, escalation, reassignment, and closure. Service agent for composer.googleapis.com. Service agent for containerscanning.googleapis.com. Migrate quickly with solutions for SAP, VMware, Windows, Oracle, and other workloads. The best practice is to set the full cloud-platform access scope on the instance, then control the service account's access using IAM roles. Now, customers can see and talk with an agent anytime and anywhere. (roles/anthosaudit.serviceAgent). Compliance and security controls for sensitive workloads. service-PROJECT_NUMBER@gcp-sa-apigateway-mgmt.iam.gserviceaccount.com, Cloud API Gateway Management Service Agent Sales Cloud includes Cases and Email-to-case, whereas Service Cloud includes features like Entitlements and Milestones. service-PROJECT_NUMBER@gcp-sa-datastudio.iam.gserviceaccount.com, Data Studio Service Agent Explore solutions for web hosting, app development, AI, and analytics. Google-managed service accounts that allow the services to Security policies and defense against web and DDoS attacks. The domain name used in the service agent's email address. SAP helps in reducing cost, risk, and time factors. service-PROJECT_NUMBER@gcp-sa-networkconnectivity.iam.gserviceaccount.com, Network Connectivity Service Agent GPUs for ML, scientific computing, and 3D visualization. Cloud Database Migration Service Account (roles/securitycenter.notificationServiceAgent). See knowledge articles. (roles/vpcaccess.serviceAgent). Gartner defines the cloud infrastructure and platform services (CIPS) market as standardized, highly automated offerings, in which infrastructure resources (e.g., compute, networking and storage) are complemented by integrated platform services.